Upskill People has worked with Poundstretcher over many years supporting different training initiatives and delivering a wide range of online courses including Managing Stock, Customer Care Essentials and Age Restricted Products. Here we look at their latest initiative in Health & Safety online learning.
Poundstretcher was established in 1981 and is the UK’s leading discount retailer of products for the home with a network of more than 400 stores right across Britain. An early adopter of online learning, they have utilised online learning for 6,700+ employees. As well as ready to go courses, Upskill People has developed training in conjunction with Poundstretcher, including Asbestos Awareness Essentials that is now available in the Upskill People online learning library.
During the past 18 months, a new training initiative has focused on health and safety online learning.
“Although we’ve been working with Upskill People for a long-time, the health and safety training has taken us in a different direction. It’s like it’s brand new again. The online learning has helped us set a new precedent within the business. We’ve never had such high completion and attendance rates before,” says Mark Richardson, Health and Safety Manager of Poundstretcher.
“We knew the benefits of online learning but we hadn’t maximised on these in terms of health and safety,” continues Mark. “We had a paper-based system but we really needed to have a real time statistical focus on the stores so we could know exactly what training had been completed. Through Upskill People’s reporting functionality we can pinpoint where support is needed and hold people accountable.”
“It has been really well received by all levels of store operations and at Head Office. As well as individual online learning we can also hold group training of 5-6 people. This gives us flexibility, so if stores need to get a lot of people through the courses – for example if they’ve had new recruits or compliance is low – we can go down and do this directly with them,” says Mark Richardson.
In terms of the user experience of the courses, Mark says, “The courses are great and interactive. They force the user to think about what they’re doing and assist us to deliver the information that’s needed. While the majority of people complete the online learning in store, because the courses can be accessed online or through phones and tablets, we’ve had people completing their training at home.”