Review performance. Then drive it
A good appraisal gives team members constructive feedback that’s supported by examples of their behaviour – be it good or bad. But more than that, it gives people clear steps on what they need to start, stop, and keep doing. This episode centres on how performance reviews can help your staff shine, even when there are issues to overcome.
Episode 6: The story
Appraisals haven’t been a strong point at the deli, and Charlotte wants to change this. She wants to make sure the team feel valued, but it’s proving more difficult than she expected. With a sudden outburst from one team member and a dramatic declaration from another, she needs to think fast. And this turn of events has affected her confidence. Could her own performance have been better? Did she handle things the right way? And how can she turn things around?
Key takeaways from this episode
- How to plan a staff appraisal
- Ways to keep the conversation focused
- Ability to turn tricky situations into positive next steps
Love a challenge?
The learner makes many important decisions on Charlotte’s behalf during the course.
Why not give just one of them a try?
Skills served up fresh at the Rise and Dine
Welcome to Rise and Dine – a fictional cafe with a whole lot of real-world challenges. In each course, you’ll make decisions for their new manager, Charlotte. She needs to turn the team around and restore the cafe to its former glory.
While our story takes place in a cafe, the situations Charlotte faces will be familiar to any manager, in any sector. We guarantee your managers will relate all-too-well to her plights – and be invested in helping her succeed.
What to expect from the whole approach
It starts with a Quick Skills Check to show your managers’ skills now. Then a blend of online learning and remote coaching/facilitated sessions. Next, Mastery Checks show what behaviour change has started to happen. It’s all brought together with a final ‘Where next?’ coaching session, to review and launch their further development. The final evaluation comes from assessing the impact of the coaching, combined with feedback from the courses. Pick what works for you.
Competencies and behaviours
Throughout the course, we measure how your people perform against seven competencies, and 69 behaviours. We swap the usual long-winded text, slides and videos for challenges straight out of your reality.
- Communication
- Team working
- Adapting to change
- Relationships
- Planning and organising
- Ability to analyse
- Delivering results
Motivating managers to change behaviour
As well as videos, we use animations and downloadable course packs to make sure every lesson we deliver makes an impact with every kind of learner. Your managers will think, solve, and conquer. And complete the course with the ability to face the trickiest of situations.
Completing this course gains a recognised Continual Professional Development (CPD) point.
Taking the accompanying Mastery Check gives valuable feedback, and the all-important measurement data, and earns your manager an additional 0.5 CPD points.
Interested? Let’s talk
If you’re ready to level-up your people’s skills for managing a team, we’re ready to chat.