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Feedback is the most cost-effective way to improve a business. That’s what Mark Jenkins says is the most valuable thing he’s learnt during his time at Coverdale OD.

“It’s a skill and we can all become really good at it,” he says.

As Managing Director of Coverdale – global specialists in change management – Mark helps companies develop individual and collective skills in leadership and cooperation. But it’s feedback which he says is a simple, yet incredibly effective way of improving performance. But why?

Mark and Coverdale endorse the Managing People series