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Coaching & Performance Management course - have a go

Life isn’t just an end of day quiz

Being a manager means making decisions all the time. That’s what it takes to be a successful manager with a motivated and productive team. The Managing People online course series is like real-life. Each course is based on an episode in a soap opera. The learner plays the manager, leading a virtual team. Along the way their knowledge is topped up with what they need to know. They make a whole series of choices on the best thing to do and when in various scenarios. That’s what they’re measured on, just like real-life.

Have a go at just one of the decisions in this course

Here’s just one of the scenes from the Coaching & Performance Management course, to give you an idea of what’s in store for our virtual manager. Before you make your choice, have a look over the backstory to this situation:

Rise and Dine manager Charlotte bumps into one of her team, Oscar. He’s making great progress on his personal development plan to become a team leader and she’s heard great things about his progress. She’s expecting a positive chat with Oscar, but Charlotte is learning to expect the unexpected.

The episode focuses on these key skills:
coach and motivate

Watch the scene below then decide how you’d respond.

How would you respond to Oscar in this meeting?

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Answer 1

Let me check my understanding. You don’t feel ready for promotion. You feel tired all the time and you’re feeling overwhelmed by all the extra workload and responsibility?

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Answer 2

Let’s come back to that in a minute. When we started, you said you wanted to prove yourself in the role. Can you tell me what it would mean to you to be promoted to team leader?

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Answer 3

I want to feed back to you that you do appear to be coping with the additional workload, and lots of people have told me they think you are doing a good job.

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What would you say next?

Scroll down to see what we think…

 

Scroll down
Correct response

Answer 2!

We think this is the best answer. It turns the conversation away from Oscar’s negative feelings, while acknowledging that they will be addressed. It demonstrates Charlotte has been listening carefully (COACH). The question will help remind Oscar of his original motivation (MOTIVATE).

Ready to upskill your people

Ready to upskill your people?

That’s just one of the many decisions from the Coaching & Performance Management course. The stories develop and become more challenging, just like the real-world situations your managers experience.

Put practical skills in your teams’ hands. Starting now.

I'm interested. Let's talk