Rabbit Carrot Gun are an established restaurant and bar with a stable business model and high patronage. They required an effective, measurable training strategy to improve their up-selling in key commercial areas which were under-performing. Specifically, the sale of desserts was targeted, where low uptake levels meant that the business was missing opportunities to increase average transaction value by 9-12%. To upskill their staff effectively, the training needed to equip them with the right product knowledge as well as the skills and confidence to up-sell and cross-sell additional products. Our Solution Upskill People Asia’s Learning Management System and Easy Course Builder. This is a focused learning platform where Rabbit Carrot Gun can create their own content and deliver bespoke training. The course was conceptualised, scripted and produced within three days. By involving active team members in the video scenarios, the course was more relatable for learners, measurable and costs were kept low. This included:
- Scenario-based learning, including video role-plays
- Product knowledge training
- Sales techniques
- Post-course assessments to confirm achievement of learning objectives
- Individual progress tracking for each team member
The Results Training was completed by all team members within a week, mainly in their own time on their own devices. Till transactions were monitored for six weeks after training completion. The increased product knowledge and improved sales skills meant a 68% increase of the dessert specials purchase rate. Learner feedback was very positive, with 94% of employees “enthusiastic to learn in this mobile format.” “The ease of use for my team to access this course via their mobiles, when it suited them, coupled with the great results, made this really worthwhile” – Brent Jonhson, General Manager. Following the success of their up-selling module, Rabbit Carrot Gun are planning to expand their training with Upskill People Asia to further improve the team’s skills and confidence.