You’ve got the job

A new approach to online induction

Induction - Upskill People_HighQuality

Don’t let your new recruits come down from the high of a job offer. Engage them with a superb onboarding and induction process that gives your new employees continued confidence that they’ve made the right decision to join you.

The period between job acceptance and walking through the door as a new member of the team can feel like a long wait. With your recruits eager for information, a planned induction process that begins from the moment of job acceptance means your new employees will be more prepared when work officially starts. It’s the perfect time to gradually introduce them to your company, the products and services you provide, what they can achieve and your expectations of them in their new role.

Developed for retail and hospitality

We have developed a five part induction series that begins as soon as the job offer is accepted. The learning series is delivered online and works on all devices, so your stars of the future can get a head start in their new role.

Induct new employees online

Comprehensive, engaging, cost-effective and easy

Everything works out of the box but can be easily tailored by adding linked images, documents and videos (as well as pretty much anything else) to make the induction just right for your organisation.

Team managers, operations and the HR team can instantly see how each individual is progressing through the series and every course has a quiz to show achievement and keep new team members motivated. The series covers the following topics:

You’ve Got The Job!

  • A warm welcome to the company, its brand(s), what it’s like and where you’ll work.
  • An understanding of what the whole induction will involve.
  • What to expect from the industry.

Just Before You Start

  • Get to know more about the company’s history and achievements.
  • Learn exactly what will happen in your induction period – your roadmap.

Day 1

  • Understand more about great service in this industry.
  • Learn what the company expects of you and where you fit into the team.
  • Get to know who does what and where.
  • Key things from the staff handbook about policies and procedures.

One Week In

  • Learn how to really get on in the sector and that customer service is key to success.
  • Get to know about the appraisal system and how your progress is reviewed.

A Few Weeks In

  • Learn what opportunities are available to you to progress.
  • Understand what others have achieved in the company.
  • Learn what the employee rewards/benefits will be.

Our Induction Series caters for both retail and hospitality and is one of the many courses we offer to meet all your training needs.

The approach and outcomes of the Induction Series tie in perfectly with our Managing People series, which gives managers skills from recruitment, through to induction and performance measurement. Put this all together and your new team members will get on board with a great experience that continues throughout their time with you.

In the words of Tom Peters, an authority on business management, known best for his work ‘In Search of Excellence’:

You take care of the people. The people take care of the service. The service takes care of the customer. The customer takes care of the profit.

Taking care of your people starts from the moment they accept your job offer. Start as you mean to go on.

For more information on all of our courses download our course catalogue.

To find out more about how you can trial our courses contact emma@upskillpeople.com


Managing the process of new hires

A completely integrated HR solution for onboarding

Recruitment course - new to Managing People seriesBringing new employees onboard is not just a case of finding the right people and giving them the skills and knowledge to succeed. It’s also managing all the paperwork and procedures. Upskill People can provide a totally integrated platform for both online learning and the entire onboarding process management.

Upskill People, working with Inform People, can provide a totally integrated platform for both online learning and the entire onboarding process.

And if your managers need a hand to get their own recruitment process right, we’ve developed a course as part of our Managing People series.

Email emma@upskillpeople.com to find out more about our Integrated HR Solutions. 


Upskilling managers

Join an organisation, leave a boss

mat_lms_green_essentials_600pxA study by Leadership IQ says that managers should spend exactly six hours per week with each employee. Six hours with each employee! This made us gasp, so we can only imagine the response from already maxed out managers.

Managing people is one of the most important, and sometimes most challenging, tasks for any manager. At the start of a new employee’s career or temporary contract, a manager needs to ensure they get the best start.

Training your people to effectively manage their team – be able to track their individual progress, identify future stars and those who need support – will help your managers deliver a great employment experience. After all, we know employees join a company but leave a boss. Let’s make your managers the best boss possible, so the talent you’ve worked hard to recruit doesn’t end up walking out the door.

Upskill People’s Managing People series includes Induction. This course helps managers understand:

  • Why inductions are important
  • How to plan and create an induction programme
  • Identifying who needs special attention
  • How to monitor and evaluate the success of your inductions
  • Communicating effectively
  • Compliance and early skills development

A bad manager can be expensive. A good manager is priceless.

All courses in this series are endorsed by the Institute of Hospitality and Retail Week.

Go to the Managing People section of the website to find out more.

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