Part of the De Vere Hotels & Village Resorts culture is the belief that very happy employees provide a unique experience for guests and members leading to increased profitability and growth.
Food and beverages account for a large proportion of discretionary spend with guests and members. The Perfect Serve series and Cellar Management course from Upskill People are just one way that employees can demonstrate their knowledge and connect with customers at the bar or table.
James Conaghan, Group Learning & Development Manager for De Vere Hotels & Village Urban Resorts, says, “We were looking to go beyond just product training on drinks and wanted to DRIVE SALES and create a BETTER GUEST EXPERIENCE. Upskill People rose to the challenge and have DELIVERED SOME REALLY INNOVATIVE CONTENT. They worked with ourselves, other customers and also Marston’s to make sure the courses were spot on. Being really short courses and accessible on any device is a real benefit.”
- Cellar Management Skills
- Cask Ale
- Red Wine
- White Wine
- Essential Cocktails