With retailers and hospitality organisations gearing up for the influx of seasonal workers, the war for Christmas talent is well underway.
Christmas is a critical time to build and expand a customer base. From dining with friends to romantic breaks plus shopping to tick off the (ever longer) Christmas lists, retail and hospitality organisations need to make a positive impression so customers return time and again.
That’s why employers cannot afford to let their customer experience slip. In fact we’d go as far to say, that when expectations are as high as stress levels, those consumers who have a positive experience will likely return and become loyal customers way beyond Christmas.
As many seasonal employees will be customer facing, finding people with the right attitude and temperament is as important, if not more important, than their skills and experience. This means organisations must have in place a positive, streamlined and consistent onboarding and induction process to introduce employees to the company and its culture. This should be supported by core skills and customer service training to upskill your people to deliver superb and consistent customer service.
Email email@example.com to find out more about our online Induction Series to get your seasonal employees geared up for Christmas.